Terms of Service

1.1 Zedoc is a business-to-business software-as-a-service platform designed for the book publishing industry. The Platform enables users to create and execute AI-powered processing pipelines for book content, including manuscripts, metadata, audio files, and associated publishing materials.

1.2 We grant you a non-exclusive, non-transferable, revocable right to access and use the Platform during the term of your subscription, subject to these Terms.

1.3 We may update, modify, or discontinue features of the Platform from time to time. We will use reasonable efforts to notify you of material changes that affect your use of the Service.

2.1 To use the Platform, you must create an account with a valid email address and a secure password. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

2.2 The Platform supports organisation-level accounts. An organisation administrator is responsible for managing members, assigning roles, and ensuring that all users within the organisation comply with these Terms.

2.3 You must notify us immediately at hi@zedoc.ai if you become aware of any unauthorised access to or use of your account.

2.4 You must be at least 18 years of age to create an account. The Platform is intended for business use by publishing professionals.

3.1 Use of the Platform's processing pipelines requires credits. Credits are purchased in advance and consumed when pipeline tasks are executed. The credit cost of each task is displayed before execution.

3.2 Credit purchases are processed by Stripe, Inc. By purchasing credits, you agree to Stripe's terms of service in addition to these Terms. We do not store your full payment card details.

3.3 All credit purchases are final. Credits are non-refundable except where required by applicable law or at our sole discretion. If a pipeline task fails due to a platform error (not due to invalid input or user misconfiguration), the credits consumed by the failed task will be refunded to your organisation's balance.

3.4 Prices for credits are stated in the currency displayed at the time of purchase and are exclusive of applicable taxes unless stated otherwise. You are responsible for any taxes applicable to your purchase.

3.5 We reserve the right to change credit pricing at any time. Price changes will not affect credits already purchased.

4.1 "Customer Content" means any data, files, manuscripts, metadata, images, audio, or other materials that you upload to or process through the Platform.

4.2 You retain all intellectual property rights in your Customer Content. We do not claim ownership of any content you upload to the Platform.

4.3 You grant us a limited, non-exclusive licence to store, process, and transmit your Customer Content solely to the extent necessary to provide the Service to you, including transmitting content to third-party AI providers for processing as part of pipeline execution. This licence terminates when your content is deleted from the Platform.

4.4 You represent and warrant that you have all necessary rights, licences, and permissions to upload and process your Customer Content through the Platform, and that doing so does not infringe the intellectual property rights or other rights of any third party.

4.5 We do not use your Customer Content to train AI models. Content is processed only to fulfil the specific pipeline tasks you initiate.

5.1 The Platform uses third-party AI models to process content as part of pipeline tasks. AI-generated outputs may contain errors, inaccuracies, or omissions. You are responsible for reviewing and verifying all outputs before relying on them.

5.2 We do not guarantee the accuracy, completeness, or suitability of any AI-generated output for any particular purpose. The outputs are provided "as is" and should be treated as a starting point for professional review, not as a final product.

5.3 The availability and behaviour of third-party AI models are outside our direct control. We may change the underlying AI providers or models used by the Platform to maintain or improve service quality.

6.1 You agree not to use the Platform to:

• Upload or process content that you do not have the legal right to use
• Attempt to gain unauthorised access to the Platform, other accounts, or related systems
• Interfere with or disrupt the integrity or performance of the Platform
• Reverse-engineer, decompile, or disassemble any part of the Platform
• Use the Platform for any unlawful purpose or in violation of any applicable law or regulation
• Resell, sublicence, or provide access to the Platform to third parties without our prior written consent
• Use automated scripts, bots, or other means to access the Platform outside of the provided interface and API

6.2 We reserve the right to suspend or terminate your access to the Platform if we reasonably determine that you are in violation of these Terms, with or without prior notice depending on the severity of the violation.

7.1 We will use commercially reasonable efforts to make the Platform available, but we do not guarantee uninterrupted or error-free operation. The Platform may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

7.2 Support is provided via email at hi@zedoc.ai. We will use reasonable efforts to respond to support requests in a timely manner.

8.1 The Platform, including its design, software, documentation, and all related intellectual property, is and remains the property of Applied AI AS. These Terms do not grant you any rights to our intellectual property except for the limited right to use the Platform as described herein.

8.2 You may provide feedback, suggestions, or feature requests regarding the Platform. You agree that we may freely use, incorporate, and modify any such feedback without obligation or compensation to you.

9.1 Our collection and use of personal data is governed by our Privacy Policy.

9.2 Where we process personal data on your behalf, the terms of our Data Processing Agreement apply. The DPA forms an integral part of these Terms.

9.3 You are responsible for ensuring that your use of the Platform complies with applicable data protection laws, including the GDPR where applicable. If your Customer Content contains personal data, you are the data controller for that data.

10.1 To the maximum extent permitted by applicable law, Applied AI AS shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunities, or goodwill, arising out of or in connection with your use of the Platform, regardless of the theory of liability.

10.2 Our total aggregate liability to you for all claims arising out of or in connection with these Terms or your use of the Platform shall not exceed the total amount of fees paid by you to us in the twelve (12) months immediately preceding the event giving rise to the claim.

10.3 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

11.1 You agree to indemnify, defend, and hold harmless Applied AI AS, its directors, employees, and agents from and against any claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your breach of these Terms; (b) your use of the Platform; or (c) your Customer Content, including any claim that your content infringes the intellectual property rights of a third party.

12.1 These Terms are effective from the date you first access or use the Platform and continue until terminated in accordance with this section.

12.2 You may terminate your account at any time by contacting us at hi@zedoc.ai. Upon termination, your right to access the Platform will cease immediately.

12.3 We may terminate or suspend your access to the Platform at any time, with or without cause. Where we terminate without cause, we will provide at least 30 days' prior notice to the email address associated with your account.

12.4 Upon termination, any unused credits in your account will be forfeited, except where a refund is required by applicable law.

12.5 Sections that by their nature should survive termination shall continue in effect after termination, including sections relating to intellectual property, limitation of liability, indemnification, and governing law.

13.1 We may modify these Terms from time to time. When we make material changes, we will notify you by email or by displaying a notice in the Platform at least 30 days before the changes take effect.

13.2 Your continued use of the Platform after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Platform and terminate your account.

14.1 Entire agreement. These Terms, together with the Privacy Policy and Data Processing Agreement, constitute the entire agreement between you and Applied AI AS with respect to the Platform.

14.2 Severability. If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

14.3 Waiver. No failure or delay by either party in exercising any right under these Terms shall constitute a waiver of that right.

14.4 Assignment. You may not assign or transfer these Terms, or any rights or obligations hereunder, without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.

14.5 Force majeure. Neither party shall be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including natural disasters, war, terrorism, pandemics, strikes, government action, or failure of third-party services.

15.1 These Terms and any disputes or claims arising out of or in connection with them shall be governed by and construed in accordance with the laws of Norway, without regard to its conflict of law provisions.

15.2 The parties submit to the exclusive jurisdiction of the Norwegian courts to settle any dispute or claim arising out of or in connection with these Terms.